Track Your Order

Track Your Order

Thank you for ordering from Puro Tinto Coffee. We ship via UPS and USPS and do our best to get your beans to you as quickly as possible.

Check Your Order Status

Use your Shopify order confirmation link to see real-time tracking updates:

  1. Open the order confirmation email we sent when your order shipped.
  2. Click the "Track your order" or "View your order" button in that email.
  3. Your live order status page will show your current shipping status and carrier tracking number.

You can also visit your order status directly at:
https://purotintocoffee.com/account/orders (if you have an account) or use the link in your confirmation email.

Shipping Carriers

UPS Orders

UPS tracking updates are available within a few hours of your label being created. Once your package is picked up and scanned, tracking updates typically appear every 12–24 hours. Estimated delivery windows can shift slightly depending on UPS network conditions.

USPS Orders

USPS tracking may take up to 24–48 hours to activate after your label is created. This is normal — your package may already be in transit even if tracking shows "Label Created." Updates can be less frequent than UPS, especially over weekends and holidays.

Before Contacting Support

We ask that you take these steps before reaching out — they resolve most questions quickly:

  1. Wait 48 hours after receiving your shipping confirmation email, as tracking may need time to activate.
  2. Check your spam or promotions folder in case our confirmation email was filtered.
  3. Verify your shipping address in your order confirmation to ensure it was entered correctly.
  4. Check with neighbors or building management — carriers sometimes leave packages nearby.

Still Need Help?

If your package hasn't moved in more than 5 business days or was marked "Delivered" but you haven't received it, we're here to help.

Reach out to our team at: info@purotintocoffee.com

Please include your order number and the email address used at checkout so we can look into it right away.

Please note: this page applies to carrier-shipped orders (UPS and USPS). Orders fulfilled through our coffee van, private events or at our location at the Yellow Green Farmers Market will receive updates directly from our team.